FAQ

How does personalization work?

You customize your item directly on the product page. Our website allows you to preview your design before ordering, so you can see exactly how your personalization will appear.

How long does it take to process my order?

Most personalized orders are engraved and processed within 1–3 business days before shipping.

How long does shipping take?

Shipping time depends on your location. Most orders arrive within 1–5 business days after they ship.

Do you offer rush orders?

Rush options may be available on select products. If you need your order by a specific date, please contact us before ordering.

Can I return a personalized item?

Because personalized items are made specifically for each order, we’re unable to accept returns based on spelling, names, dates, or other personalization choices once an order is placed.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue.

How can I contact you if I have questions?

If you have any questions before or after ordering, you can reach us by email and we’ll be happy to help.